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Have you downloaded our mobile app yet? You can use it to check your balance(s), deposit checks and make payments, including person-to-person payments.

What to Do if You Become a Victim

  • Contact the Police and require that a report be filed. You must provide documentation (e.g. debt collection letters, credit reports, ID Theft Affidavit) to prove you are a victim of identity theft.
  • Contact the Credit Bureaus. Order a copy of your credit report from each and review it carefully for any fraudulent activity.
  • Request that a “Fraud Alert” be placed in your file as well as a victim’s statement that asks creditors to call you before opening any new accounts or changing your existing accounts. Reports are free of charge to victims of identity theft. Illinois residents also are allowed to order a “credit freeze,” which prohibits (with certain specific exceptions) consumer reporting agencies from releasing your credit report or any information from it without your express authorization.
  • View PDF for complete information.
    Credit Bureau Fraud Hotline Order Report
    Equifax 800.525.6285 800.685.1111
    Experian 888.397.3742 888.397.3742
    Transunion 800.680.7289 800.888.4213
  • Contact the Federal Trade Commission, the federal clearinghouse for identity theft complaints. The FTC will file a report and assist you in referring complaints to appropriate entities, including major credit-reporting agencies and law enforcement agencies. Call 1-877-ID-THEFT (1.877.438.4338).
  • Contact Creditors, Financial Institutions, Utilities, etc., as necessary, to close old accounts and open new ones using new PINs and passwords.
  • Contact Check Verification Companies if your checks have been stolen or misused to request retailers who use their databases to not accept your checks.
    Verification Companies Phone Number
    TeleCheck   800.710.9898
    Certegy, Inc. 800.437.5120
    International Check Services 800.631.9656

See also:

For more information contact your local AEB branch, or click here to contact us via email.

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